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Responsible Gaming — 99bk's Safe Gaming Commitment

Gaming is for fun, not stress. 99bk believes responsible play is the foundation of a healthy gaming culture.

Self-Exclusion Benefits
Spending Limit Controls
Professional Support
Content
  1. What is Responsible Gaming?
  2. Our Commitment
  3. Signs of Addiction
  4. Check Yourself
  5. Set Limits
  6. Self-Exclusion
  7. Minor Protection
  8. Frequently Asked Questions

Need Help?

Our support team is available 24/7 via live chat.

What does responsible gaming actually mean?

Responsible Gaming It is not just about following rules — it is a mindset. 99bk- We believe gaming should be a source of entertainment, not a cause of financial stress or emotional distress. It's only truly enjoyable when you stay in control.

Responsible gaming means you decide how much time and money you spend — not the game. 99bk's platform provides tools to help you stay in control. We are accountable to millions of players across Bangladesh, and our goal is to ensure their safety, wellbeing, and financial protection.

Gaming is a game of skill and focus — but it should never be your primary source of income or a way to solve life's problems. 99bk- Our responsible gaming policy reflects our commitment to the long-term wellbeing of every user.

Please Note: Gaming is for entertainment. Chasing losses by placing bigger bets is never the right decision.

99bk's Responsible Gaming Commitment

99bk As a licensed online gaming platform, we treat responsible gaming as a core principle. Our team works continuously to ensure no user is harmed by the negative aspects of gaming.

  • Age Verification — only individuals aged 18 or above are eligible to register.
  • Spending Limit Settings — set your own daily, weekly, and monthly limits at any time.
  • Self-Exclusion option — suspend or permanently close your account at any time.
  • Reality Check — you will receive periodic reminders about the time you have spent gaming.
  • Cooling-Off Period — take a break from gaming for a set amount of time.
  • No accounts can be opened by minors — no exceptions.
  • No advertising is directed at individuals affected by addiction.

Warning Signs of Gaming Addiction

Gaming addiction develops gradually and can be hard to recognize in yourself. If you notice any of the following signs, it may be time to pause and seek support:

Behavioral Signs
  • Placing bigger bets to try to recover lost money
  • Spending more time or money than planned
  • Repeated failed attempts to quit gaming
  • Hiding gaming activity from family or friends
  • Borrowing or taking on debt to fund gaming
Psychological Signs
  • Feeling restless or irritable when unable to game
  • Daily tasks being disrupted by thoughts of gaming
  • Excessive anger or frustration after a loss
  • Using gaming as a way to cope with stress
  • Neglecting work, studies, or relationships
Warning: If you identify with three or more of the above signs, please reach out to our support team or use the self-exclusion option.

Check Yourself

Answer the following questions honestly. These are not a medical assessment, but they can help you reflect on your gaming habits:

Ask Yourself

1 Do you set a budget before you play but find yourself exceeding it most of the time?
2 After a loss, do you find yourself thinking that one more bet will win it back?
3 Has gaming caused conflict with family or people close to you?
4 Has gaming ever caused you to lose sleep, miss work, or fall behind on your studies?
5 Have you tried to take a break from gaming but couldn't?
6 Have you ever borrowed money from friends or family to fund your gaming?
If one or two of the above questions apply to you, consider setting limits. If three or more apply, please get in touch with us.

How to Set Limits

99bk- In your Account Settings, you can easily set the limits listed below. Once configured, the platform enforces them automatically:

1

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once you hit the limit, the system will automatically stop you.

2

Loss Limit

Enable a loss limit so you can no longer play once you've lost a set amount. This is the most effective way to keep your finances in check.

3

Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, you will be logged out automatically.

4

Reality Check

At set intervals (e.g., every 30 or 60 minutes), you'll receive a reminder showing how long you've been playing and how much you've won or lost.

5

Cooling-Off Period

Take a gaming break lasting anywhere from 24 hours to 6 weeks. You will not be able to log in to your account during this time.

Tips: Requests to increase a limit typically take 7 days to take effect. Requests to decrease a limit are applied immediately.

Self-Exclusion

If you feel your gaming is getting out of control, use the self-exclusion option. It is the strongest protection available.

  • Temporary Exclusion: Fully deactivate your account for anywhere between 1 month and 1 year.
  • Permanent Exclusion: Permanently close your account — this action cannot be undone.
  • No promotional messages will be sent to you during a self-exclusion period.
  • Once a self-exclusion period ends, your account will not be reactivated automatically unless you submit a request yourself.

To activate self-exclusion, go to your account settings or contact our support team directly via live chat. We will not judge you — your decision is respected.

Protection of Minors

99bk- Our services are available to individuals aged 18 and above only. To protect minors, we take the following measures:

  • Age is verified at registration, and a valid ID is required as part of the KYC process.
  • Additional verification is carried out on suspicious accounts.
  • Parents or guardians can contact us directly to raise a concern.
  • Browser parental control software can be used to block minors from accessing this site.
For Parents: You can block access to gaming sites on your children's devices. This is an important step in keeping your family safe.

99bk Responsible Gaming Tools

Our dedicated features to ensure a safe gaming experience for you

Spending Limit Controls

Set your own daily, weekly, and monthly deposit and loss limits. Once configured, the system enforces them automatically.

Self-Exclusion Benefits

Options to close your account from 1 month up to permanently. No promotional messages are sent during a self-exclusion period.

Reality Check

Get reminders about your gaming session at regular intervals. Your playtime and spending are always kept in view.

Cooling-Off Period

Gaming break options from 24 hours to 6 weeks. Taking a break is highly effective for clearing your head.

KYC Age Verification

Identity verification is mandatory for all accounts. Minors are not permitted to register.

24/7 Support

Our live chat support team is here for you at any time. Feel free to reach out with any concerns about your gaming.

Frequently Asked Questions

Frequently Asked Questions on Responsible Gaming

Yes. When activating self-exclusion, you will have the opportunity to withdraw any remaining balance in your account. Our support team will guide you through the process.

Requests to lower your deposit limit take effect immediately. Requests to increase it typically take 7 business days to process — this is intentional, to prevent impulsive decisions from causing financial harm.

No. During a cooling-off period, you will not be able to log into your account or play any games. However, special arrangements may be possible for withdrawals — please contact support.

Start by having an open, non-judgmental conversation with them. You can also reach out to the 99bk support team — we can monitor the account in question. For professional mental health support, please consult a qualified specialist.

Go to Account Settings → Responsible Gaming → Reality Check and choose your preferred interval (30 minutes, 1 hour, etc.). A popup will appear after each session reaches that time.

Not at all. Age verification is mandatory during registration at 99bk. Any account suspected of belonging to a minor is suspended immediately, and no withdrawals are possible without KYC verification.
Safe & Responsible Gaming

Play Responsibly, Play with Enjoyment

Gaming at 99bk is more than winning — it's a safe, transparent, and responsible experience. Join today and use our tools to set your own gaming limits.

Register Now Download the App

For 18+ only. Please gamble responsibly.

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